First Withdrawal

Slotum Casino: Waiting for the Identity Check Before a Payout?

Your licence requires a one-time identity check before the first payout, and our team completes the review in 52 hours.

Start Verification

Regulated by the Malta Gaming Authority under license MGA/B2C/053/2008 since 2008.

No surprises later

Checked once, then the queue clears

Six lines cover who checks you, under what license, and where to ask.

Who checks

Slotum Casino Ltd.

License

Malta Gaming Authority, MGA/B2C/053/2008

Review time

52 hours

Required by

Before the first withdrawal

Questions

[email protected]

Minimum age

18+

Standing at the upload screen

Clear the check on your first attempt

You will know exactly what to send and how to make it pass on the first pass.

Open the documents area

From your account area, open the documents section and note the three slots waiting for files: identity, address, payment method. Sending all three together is what keeps the check to a single round.

Four corners in frame

Photograph your identity document flat, in colour, with all four corners inside the frame and no glare across the face or the numbers. Blurred edges are the reason most files come back.

Which part do they need?

Show the payment method with your name and the account or card ending visible, and mask nothing the check needs. A screenshot from the banking app works better than a photo of a screen.

While the review runs

Once the files land, the review runs for up to 52 hours and you can keep playing while it does. Nothing is asked of you until it finishes, so watch your inbox for a short note either way.

Holding the phone over a document

When the payout pauses for paperwork

Slotum Casino asks for the minimum the license needs and checks it once, not twice.

Proof of identity

ConfirmsYour name and date of birth

Must showFull photo page, unedited, in date

Proof of address

ConfirmsWhere you live now

Must showYour name and address, issued in the last three months

Payment method confirmation

ConfirmsThe method is yours

Must showYour name and the card or account ending

Waiting on a payout

See exactly when the check lands

At Slotum Casino the license sets the pace, so the request follows the money, not the mood.

Why now, of all times?

The first cash-out is the point where the license says the account must be checked, so proof of identity, proof of address and payment method confirmation are collected before the money leaves.

Have the papers ready

Sums far above your normal pattern invite a closer look, and the team may then ask where the money came from as well as refreshed documents, well before anything is approved.

A fresh card or wallet

Swapping to a card, wallet or prepaid voucher you have not used here yet brings a short request to confirm that method belongs to you, so payouts can return the same way.

Age confirmation

Each account is confirmed as belonging to someone aged 18 or over, so identity papers are checked against the date of birth you gave when you signed up.

Show where the funds began

Every operator holding the Malta Gaming Authority license MGA/B2C/053/2008 has to know that the money in play is legitimate, and Slotum Casino Ltd. does this for everyone. A source of funds review is a standard step, never a suggestion that you have done something wrong.

Depending on the answer, the team may ask for one or two of the following.

Recent payslips from your employer
Bank statements covering recent months
A tax return or income summary
A signed sale agreement
An inheritance or gift letter

Photos that fail, and a clean fix

A file that was cropped or edited. Anything altered, trimmed or tidied up reads as unreliable, so the reviewer cannot treat the copy as a true record and returns it. Send the untouched original file Leave the edges and background alone

Half the document out of view. Corners out of shot or glare across the text leave details unreadable, and a partly hidden document cannot be matched to your account. Fit all four corners inside Photograph on a flat, matt surface

Profile and paper disagree. A different name, address or date of birth on the paper than in your profile blocks the match, because the reviewer needs both to line up. Check the spelling in your profile Send a document showing the same details

Before withdrawal

Checked Once, Cleared Quicker

By the end, you will know exactly what to send and who to ask.

My name changed since signing up — what do I do?+

Send proof of identity carrying your new name, so the account matches the person withdrawing. If the old name still appears on a bill, add proof of address in the new one. The verification team compares both and updates the profile.

Can I send my documents straight from my phone?+

Yes, the upload page works on a phone camera roll, and a clear photo beats a scan every time. Take the shots in daylight, flat on a table, with nothing covering the text.

Is it safe to send my ID through this site?+

Yes, 256-bit SSL encryption covers every file you send, the same protection banks use for card details. Access stays with the reviewers, and the records sit behind that encrypted link.

Will I have to send the same documents again later?+

Usually not. A check that has cleared stays on file, though a new address, a fresh payment method or an unusual payout can prompt another look.

How late can I leave the identity check?+

The licence requires it before the first withdrawal, so that payout is the latest point. Slotum Casino can ask earlier, at registration or the first deposit, and a quick reply keeps the queue short.

What happens if my document gets rejected?+

A rejection note names the problem, most often glare or a blurred line, and you can send a replacement straight away. There is no penalty, and the review picks up where it stopped.