Protection built in

Slotum Casino Responsible Gambling, Can You Set It Up Yourself?

Play from 18+ only: deposit limits, loss limits, session time reminders, self-exclusion and reality checks sit in every Slotum Casino account.

Set a limit

Regulated by the Malta Gaming Authority under license MGA/B2C/053/2008 since 2008.

Key facts

The Ground Rules You Keep in View

Useful the first time you open your account and want to know where the safety rails are.

Minimum age18+

Regulator and licenseMalta Gaming Authority, MGA/B2C/053/2008

Gambling Helpline Aotearoa0800 654 655

Limit questions by email[email protected]

Control

Which Limits Live in My Account?

Reach for these when you notice play taking up more time or money than you meant.

Money you keep out

Caps how much you can put in over a chosen stretch, and it is best switched on before play begins, so the figure is one you chose while calm.

A stop point already chosen

Sets a ceiling on what a period may cost you, so the stop point is decided in advance rather than in the middle of a losing run.

Set a gentle nudge

A gentle nudge at the interval you pick, so an hour does not quietly become an evening without you noticing how long you have been sat there.

Step back for a while

Blocks your play for a stretch you choose, and it suits anyone who wants distance from the tables rather than a firmer budget.

Is it time for a look?

Shows a short summary as play continues, so the real picture of time and spend stays in front of you instead of drifting out of sight.

How to

Set the Limit Before the Session, Not After It

Slotum Casino keeps every step inside your own account, with staff reachable round the clock if a click feels unclear.

Your profile, your settings

Open the profile menu from your logged-in view, then look for the responsible play area where your tools and current settings are listed.

Choosing your cap type

Choose which cap you want: deposits, losses or session time. Pick the one that matches the worry you actually have today.

How long it lasts

Decide how long the cap should run, from a single session to a longer stretch, and choose one you can genuinely live with.

Done and held to

Save and read the confirmation before you play, so you know exactly what is now in force and can ask live chat if it looks wrong.

Free and confidential help

Free, confidential help across New Zealand

A phone call is free, confidential and open to relatives as well, at any hour.

Gambling Helpline Aotearoa

Trained people answer day and night, by phone or free text, for anyone worried about their own play or a family member's. Talking is confidential and no judgement follows. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling, peer and cultural support across eighteen clinics nationwide, with freephone, text or weekday office hours for players and the people close to them. pgf.nz

Safer Gambling Aotearoa

Health New Zealand's information site lists the signs of harm and practical tips, plus a local support finder for gamblers and their families. safergambling.org.nz

Choose between a pause and a full stop

Set a short pause first. A time-out is a break of hours or days that you start inside your account, and play stays blocked until it ends. Your balance and details remain, so you can come back to the same account.

Before the break, after it. Self-exclusion closes access to your casino account for a long period, up to two years on our platforms, and it cannot be undone early. Request it through the account or with support, and play stops from that point.

Is there a register here? New Zealand has no national self-exclusion register, so the casino account is where you exclude yourself. If other sites are on your mind, the gambling helpline can help you take the next step.

A Home Where Under-18s Stay Out

Who verifies my age? Your profile only opens once the 18+ age check and identity documents are cleared. Proof of identity, proof of address and payment method confirmation come before a first withdrawal.

Device-level gambling filter. Your home devices can carry a filter that keeps gambling pages out of reach when you are not watching. Set it at device level so the block applies to every browser.

Can I call for advice? Your relative's first step is a quiet conversation about money and time, not about fault. Gambling Helpline Aotearoa takes calls from relatives on 0800 654 655 at any hour.

When play stops being entertainment

Noticing these early keeps a habit from quietly taking over your evenings and your money. A limit or a pause set today is the simplest first step, and it is easier than repairing things later.

Read through these slowly and see which ones sound familiar.

Playing longer than you planned
Chasing a loss with a bigger deposit
Spending money set aside for bills
Hiding your play from family
Feeling restless when you cannot play
Borrowing to keep playing
Play crowding out sleep or work

Where you hesitate

What happens after I set a limit?

Short answers on pausing play, ending exclusion and reaching people who understand.

Can I get back in before my exclusion period is over?+

No — the block runs for the full stretch you chose when you set it, and our team will not lift it early on request. Pick that stretch carefully, because it holds to its own end.

Does my self-exclusion at Slotum Casino cover other casinos?+

It does not. This country has no national exclusion register, so the stop stays inside your Slotum Casino account and does not travel with you. Where a wider break matters, each operator you use has to be told.

Which part of my account holds the limit settings?+

Limits sit in the same section of your account where you first set them; there is no form to post and no queue to join. Open that panel, pick the cap you want to amend and save the change.

What is the way to close my account permanently?+

Send a message to our support address and say the account should be closed for good; the team checks the request with you before it is finalised. Closing an account is a separate step from a self-exclusion, so the two are not swapped.

Who can a worried partner ring about gambling?+

Gambling Helpline Aotearoa takes calls from partners, family and friends, not only from the person who plays. The people there can talk through what you have noticed and what may help, and you do not need the right words before you call.