Slotum Casino Contacts

Contact Slotum Casino The Right Way

Reach Slotum Casino support by live chat, e-mail or phone, every day of the week, whatever time it is in New Zealand.

Get Support Now Licensed since 2008

Paid out today

382,867 NZ$

7,016 Players in the lobby

Regulated by the Malta Gaming Authority under license MGA/B2C/053/2008 since 2008.

Average payout processed in 29 minutes, with NZ$32M paid weekly across 439,000+ players.

256-bit SSL encryption and independently audited by iTech Labs and GLI.

Channel Choice

Slotum Casino: Three Ways To A Human

Pick a route instead of guessing, so nobody loses minutes in the queue that fits their problem least.

Slotum Casino Live Chat

Chat suits quick questions: a deposit that is slow, a bonus that will not load, a login that stalls. A person replies in about five minutes.

Start Chat

Send Us The Details

Write to [email protected] for anything that needs a paper trail, such as a statement or account change. Expect a reply within six hours.

Write Now

A Human Voice, Inside Two Minutes

Call +64 9 085 8106 (NZST) when a payment has gone wrong and you need a voice on the line. Typical pick-up takes about two minutes.

Call Now

Answers On Your Clock

Can I Get Help From New Zealand?

Running support around the clock for New Zealand players is how Slotum Casino keeps answers close to your own evening.

Reach Us

New Zealand Phone+64 9 085 8106

Support Time ZoneNZST

LanguagesEnglish, German, French, Norwegian

Support E-mail[email protected]

Supervision

RegulatorMalta Gaming Authority

Extra Help

Gambling HelpGambling Helpline New Zealand

What To Have Ready, And Why

Collect these details first, so the first exchange can resolve the matter.

Registered e-mail address on the account
Your player ID or account reference
Screenshot of the error or transaction
Payment method name and last digits
Short timeline of what happened

Slotum Casino Desks

Send Your Question To The Right Desk

Use this list the moment you know your question belongs to a specific desk rather than general support.

Your Account

General support[email protected]

Document checks (KYC)[email protected]

Money Matters

Deposits and withdrawals[email protected]

Other Desks

Complaints[email protected]

Privacy requests[email protected]

Business and partnerships[email protected]

While You Wait

Know When A Reply Arrives

This block settles how long each channel takes, so you can pick one without guessing.

Live Chat

Live chat hours24 hours a day, 7 days a week

Chat first reply5 minutes

Hours stated inNZST

E-mail

E-mail address[email protected]

E-mail reply6 hours

Phone

Phone number+64 9 085 8106

Phone waiting time2 minutes

A Fair Hearing

Take A Dispute Further, Step By Step

Many players fear being ignored, and this block shows each rung of the ladder plainly.

Where Do I File It?

Start by sending the full story to [email protected], including your account reference and any screenshots. You will get a written acknowledgement that your case is logged.

Read The Findings First

Read the reply closely, because it states what was found and what changes, if anything. If part of it is unclear, ask one question at a time in the same thread.

Slotum Casino Escalates It

Ask for a manager review when the reply leaves your core point unaddressed. A senior staff member then re-reads the file and answers the specific gap you name.

Above Us, After Us

Escalate to the Malta Gaming Authority only after our internal answer, and only if you still disagree. Keep the full thread, since a dispute record is needed.

Slotum Casino Hands You Independent Names

Outside voices exist, separate from the casino, and they speak with players for a living. Gambling Helpline New Zealand, the Problem Gambling Foundation of New Zealand and Gamblers Anonymous New Zealand all take calls without judgement and without a stake in your play.

Gambling Helpline New Zealand. Runs a free, confidential line for anyone who wants to talk through their gambling, day or night.

Problem Gambling Foundation of New Zealand. Offers counselling and support services across the country, for players and for the people around them.

Gamblers Anonymous New Zealand. Brings players together in meetings to share experience and stay stopped, one day at a time.

Answers Without The Wait

What Do You Want Answered First?

Six short answers settle the details players in New Zealand ask about most.

trustWhich languages can I get help in?+

Advisors reply in English, German, French and Norwegian, so you can write in whichever of those you read best. English is always available whenever you make contact. Naming your language in the first line saves a round trip.

trustWhy should I escalate when the answer falls short?+

Nothing improves quietly, and a first reply sometimes misses the mark. Ask the same advisor to pass your case to a supervisor, keeping one thread and your reference number. Unresolved problems then go to [email protected], and the Malta Gaming Authority stands behind that escalation path.

trustWhere do I ask about limiting or shutting my account?+

Live chat handles closing requests fastest, because an advisor can confirm your identity in the same session. Say clearly whether you want a pause or a permanent closure. Written confirmation reaches your registered email once the account is restricted.

trustDo I need to wait for office hours to get help at night or on weekends?+

An advisor answers at any hour, on any day, including public holidays here in New Zealand. Staffing runs right around the clock across all three channels. Nothing is queued until Monday morning.

trustDo I need to check who regulates Slotum Casino before I play?+

The Malta Gaming Authority licenses the operator under MGA/B2C/053/2008, a framework that carries player-protection duties. Slotum Casino Ltd. has held that licence since 2008. Checking a licence number against a regulator's own register takes a minute and is worth it.

trustCan I play while my documents are still being checked?+

Verification normally takes around 52 hours from the moment complete documents arrive. Play carries on during that window; only withdrawals wait. Sending clear, unexpired copies of identity, address and payment confirmation keeps the clock short.

Proof Of Who We Are

Slotum Casino And The Company Behind It

Calm handling of money needs a named company, and these details are published for that reason.

Company

Legal nameSlotum Casino Ltd.

Company numberC-44627 (Malta)

Registered addressLevel 4, Portomaso, Birkirkara

Licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/053/2008

Written Contact

Written contact[email protected]